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Phil Richardson in a minute
Read Applied Biology
1983 Started in sales with Napp Laboratories, then sales, marketing, finance and
operations roles with Amersham, Tillotts and Farmitalia
1995 Open University MBA
1996 Deloitte & Touch then onto Druid in business transformation consulting
roles
2000 IBM led the European CRM Transformation practice
2002 Head of Business Systems for BUPA
2004 Set up Richardson Greaves
- Currently independent consultant
- Associate Lecturer in Strategy for the Open University MBA
- Sqn Ldr in the RAFVR(T)
- PhD student at the University of Bath
2006 Richardson Greaves became a Thoughtcrew brand
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Phil Richardson
Summary:
Can you 'connect' to these questions?
Who's going to change your change agents?
Who is going to manage your change project?
Ready for a quick and insightful appraisal of your problem?
Do you need some fresh, high performance thinking and planning?
Is the last thing you need a consultant?
Want opinion backed by experience?
Specialties:
“Phil is a committed and passionate consultant, programme lead and business leader.
Working with him is an exciting and fulfilling experience leading to higher levels
of performance, satisfaction and delivery.”
David Trussler IBM
"If he'd been around to advise them at the time, he would have got the Wright brothers
to design a helicoper instead of the fixed-wing solution for which they became famous"
Dave Hall RAF
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What others say about Phil Richardson
“Phil is a true professional with a natural ability to make you think outside of
the box. His easy style promotes free thought and creativity. He tends to bring
out the best in people and is a joy to work with.”
Dave Smith, APD Communications
“Phil is an excellent director who excels in identifying and driving requirements
and solutions. He possesses a dynamic style which is extremely effective in diverse
environments. He has strong technical comprehension and strategic vision. I highly
recommend Phil, he delivers on his commitments.”
Catherine Reining, IBM
“Phil is a committed and passionate consultant, programme lead and business leader.
Working with him is an exciting and fulfilling experience leading to higher levels
of performance, satisfaction and delivery.”
David Trussler, Ordnance Survey
“I found working for Phil was always interesting, highly challenging and often fun.
He pushes the boundaries both in terms of client and colleague thinking and driving
his team to go further than they thought they could go. Her has a great deal of
energy and enthusiasm for whatever he turns his hand to, and its always fun to work
for someone when you are not quite sure what's going to happen next.”
Charlotte Light' BUPA
“Phil stands out because of his natural ability to question and challenge the norm.
He is always the one to ask the "but why?" question at exactly the right time. Never
short of an opinion, Phil always adds value, especially given that he can frequently
back up the opinion with a wealth of experience across many areas.” (August 1, 2005)
Jon Taylor, Co-op Financial Services
“Phil is an exceptional consultant who has the insight, experience and the courage
to help clients actually drive their businesses and specific change programmes forward.
I am delighted to be able to offer my endorsement for Phil.”
David Hughes, Amdocs
“Phil has an excellent grasp of client issues. In IBM he was noted for both insight
and delivery on some of our largest accounts. He is an authority on CRM and was
one of the authors of IBM's book on CRM in the Telco sector. He would be a major
asset to a customer orientated organisation. ”
Phil Walker, Cap Gemini
“Phil's key ability, is to challenge the norm so he has high levels of achievement.
He is excellent in front of clients developing engagements managing complex relationships.
Phil is supportive, successful, driven keeping calm and positive in demanding situations
A highly successful, positive individual” (July 30, 2005)
Chris Tatner, IBM
“Phil's unique qualities * Integrity and professionalism to deliver real added value
* A process approach to problem solving and solution design * Relentless pursuit
of understanding objectives and desired outcomes as a pre-requisite to all analysis
* Continuing challenge of understanding "customer wants and needs" His passion was
infectious, and rubbed onto me. We need more people like Phil.”
Andrea Longhi, IBM
“I enjoyed working with Phil on a number of client engagements where Phil took the
lead in selling and delivering some large CRM consulting strategy and implementation
projects (>£1M value). Phil is focussed on the client's success. He has a wealth
of business/IT experience which can deliver real business value to companies. His
enthusiasm to succeed is infectious-he is a great team player.”
Tom Sirs, IBM
“Phil Richardson was a breath of fresh air to work with. Direct, engaging, and determined
to exceed client expectations. His work was of the highest standard, innovative,
and delivered in the tightest of time scales. Phil is an outstanding thinker who
works hard to see things right the way through dealing with challenges and obstacles
with patience, tact, and diplomacy.”
Les Murray, IBM
“Extremely conscientious. Worked the hours needed to bring projects in on time.
This work ethic together with his PM skills made Phil a valuable employee.”
David Thompson, Druid
“I worked for Phil between 1987 and 1989 when he was the National Sales Manager
and I was a Regional Business Manager. I found him to be a supportive leader who
challenged both me and the status quo and alway looked for innovative solutions
to business challenges. He was also great fun to work for and created a good team
spirit and an excellent working environment.”
Tim Townend, Pfizer
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Business Transformation
Change Management
Process Engineering
Stakeholder Management
Governance
Benefits realisation
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